Frequently Asked Questions
Orders & Payments
Which payment methods do you accept?
Travel & Elite Rewards
We accept major credit cards, PayPal, and other secure online payment methods.
How will I know if my order has been confirmed?
You will receive a confirmation email with your order details immediately after purchase.
Shipping & Delivery
Where do you ship from and what are the costs?
We are proud to offer Fast & Free Shipping on all orders. Every AxiaVibe piece is shipped directly from our warehouses within the USA, ensuring your luxury furniture reaches your doorstep as quickly and safely as possible, with no hidden delivery fees.
How long does delivery take?
Standard delivery takes 3–7 business days depending on the destination.
Will I get a tracking number?
Yes, you will receive a tracking link once your order is shipped.
Returns & Refunds
How can I return a product?
Returns must be approved by AxiaVibe and sent to the designated warehouse.
How long does a refund take?
Refunds are processed within 14 days once the product is received and approved.
What if the product is defective?
Defective items can be returned if unused, in original packaging with tag attached.
Products & Quality
Are the products safe for pets?
Yes, all our products are non-toxic and hypoallergenic.
What does 'inspired by Made in Italy' mean?
It means our products follow the style and standards of Italian design.
Contact & Support
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How can I contact you?
You can write to us at contact@axiavibe.com.
How fast do you reply to emails?
We reply within 24 hours.
Travel & Elite Rewards
What hospitality perks do I get with my purchase?
At AxiaVibe, we believe luxury should follow you on your travels. Every customer gains access to our curated network of pet-friendly partner resorts. Even without redeeming points, you and your dog will receive exclusive AxiaVibe Treatment, which includes special pet amenities, welcome gifts, and dedicated care during your stay.
How does the Loyalty Club work for travel discounts?
For every purchase, you earn points towards our Loyalty Club. Once you reach specific milestones, you can unlock significant discounts for your next stay at our partner destinations. The process is fully transparent: you can track your points in your account and redeem them for a unique booking code when you're ready to travel.
Which destinations are included in the rewards program?
We are constantly expanding our "Italian Luxury Route" to include the most prestigious pet-friendly destinations. Our current network focuses on iconic Italian regions known for their elegance and hospitality. Upon purchase, you will receive the updated list of our active partners and the specific perks available at each location.
Insurance & Social Impact
Is the insurance price the same across the USA?
According to US regulations, insurance premiums are standardized by state. However, with AxiaVibe, you receive a highly personalized proposal at no extra cost. We help you navigate the options to find the perfect coverage tailored to your pet's specific needs, ensuring you get the maximum value allowed by law.
What are the benefits of choosing insurance through AxiaVibe?
When you secure your pet’s future through our partners, you are rewarded twice. Not only do you get expert guidance, but you also earn exclusive Loyalty Points. These points can be redeemed for significant discounts on our luxury furniture collections and elite travel experiences.
How does my insurance contribute to animal shelters?
Our mission goes beyond business. For every insurance policy initiated through our network, a portion of the proceeds is donated to selected animal shelters. Your choice helps provide medical care and food to pets in need, making you a vital part of the AxiaVibe community of giving.
Giving Back (The AxiaVibe Mission)
How does my purchase help animals in need?
From every single order, $1 is automatically allocated to partner animal shelters. This means that a portion of your purchase goes directly towards helping a furry friend in need, at no extra cost to you.
Will I see my contribution on my receipt?
Yes, full transparency is our priority. Your $1 donation will be clearly listed as a separate line item on your official receipt. This serves as your personal confirmation that your purchase has directly contributed to our social mission in real-time.
Are the funds transferred in real-time?
Absolutely. Our system is designed to allocate these funds at the moment of checkout. These contributions go directly to verified, high-impact shelters to provide immediate support, such as medical care, food, and safe housing for rescued animals.