Frequently Asked Questions
Orders & Payments
Which payment methods do you accept?
We accept major credit cards, PayPal, and other secure online payment methods.
How will I know if my order has been confirmed?
You will receive a confirmation email with your order details immediately after purchase.
Shipping & Delivery
Which countries do you ship to?
We ship to all European countries.
How long does delivery take?
Standard delivery takes 3–7 business days depending on the destination.
Will I get a tracking number?
Yes, you will receive a tracking link once your order is shipped.
Returns & Refunds
How can I return a product?
Returns must be approved by AxiaVibe and sent to the designated warehouse.
How long does a refund take?
Refunds are processed within 14 days once the product is received and approved.
What if the product is defective?
Defective items can be returned if unused, in original packaging with tag attached.
Products & Quality
Are the products safe for pets?
Yes, all our products are non-toxic and hypoallergenic.
What does 'inspired by Made in Italy' mean?
It means our products follow the style and standards of Italian design, with many being
Made in Italy.
Contact & Support
How can I contact you?
You can write to us at contact@axiavibe.com.
How fast do you reply to emails?
We reply within 24 hours.
